What plan / agent config do I need to achieve 500ms response times? Does this include telephone channel latency? https://cdn.discordapp.com/attachments/1306689020285288458/1306689020754923611/image.png?ex=6737947b&is=673642fb&hm=9e611bfb0890992e913fa09868d647f87955c18bad5bfaf253ca232935305d6f&

@skylus To achieve 500ms response times, you'll need a plan that offers high-performance infrastructure and prioritizes low latency. This typically involves advanced caching, optimized network routing, and possibly edge computing solutions to bring the processing closer to the end user. Regarding the telephone channel latency, the 500ms target should ideally include all aspects of the communication path. However, telephony often introduces additional latency due to the nature of the Public Switched Telephone Network (PSTN) and Voice over Internet Protocol (VoIP) conversions. To ensure telephone channel latency is included, you may need a specialized setup that is optimized for voice traffic and has direct integrations with telephony providers. If you require more detailed information on specific plans or configurations, please ask support for more info on this.

@Sahil any guidance here ?

Nope, it doesn't.

@skylus just checking if doubts are cleared.

> You will at max reach latency upto 700ms with telephony so 700ms is excluding telephony channel latency?