Hi, I’m trying to setup a conditional call transferring system for a dental clinic during their off hours. How can I let them keep their existing number and only forward to twillio during off hours or holidays? Thanks! I

@UtotNiSam That's a great question! To set up a conditional call forwarding system for the dental clinic, you would typically configure their existing phone system to forward calls to a Twilio number during off hours or holidays. Here's a general outline of the steps you might follow: 1. **Determine Off Hours and Holidays**: Define the specific hours and holidays during which calls should be forwarded. 2. **Configure the Existing Phone System**: Access the clinic's current phone system settings and set up call forwarding rules based on the determined off hours and holidays. This usually involves entering the Twilio number as the forwarding destination. 3. **Set Up Twilio Handling**: On the Twilio side, configure how incoming calls should be handled once they are forwarded. This could involve setting up a voice response, voicemail, or further call forwarding to an on-call dentist or emergency service. 4. **Test the Setup**: Ensure that the call forwarding works as expected by testing it during the defined off hours and holidays. If you need assistance with the technical setup on the Twilio side or have any specific questions about the process, please let me know, and I'll be happy to help further!

I understand the twillio side but how do I setup the conditional forwarding from the landline side?

@UtotNiSam Setting up conditional call forwarding from a landline typically involves the following steps: 1. **Contact the Phone Service Provider**: Reach out to the dental clinic's landline service provider to inquire about their call forwarding features. Providers often have a way to set up conditional call forwarding based on time of day or specific dates. 2. **Define the Conditions**: Clearly define the conditions under which calls should be forwarded. This includes specifying the off hours, weekends, and holidays. 3. **Provide Forwarding Number**: Give the service provider the Twilio phone number (or any other number where the calls should be forwarded during the specified conditions). 4. **Activation**: The service provider will activate the conditional call forwarding on the clinic's landline. They may provide a code to dial from the clinic's phone to set up or modify the forwarding rules. 5. **Testing**: After activation, test the call forwarding during the conditions you've set to ensure that it's working correctly. Each landline service provider may have a different method or require different information to set this up, so it's essential to follow their specific instructions. If you're unsure about the process or need assistance, it's best to contact the service provider's customer support for detailed guidance.

Hey @UtotNiSam this depends upon on their telephony provider, they can better help you to create a system which does the call forwarding to the assistants phone numbers during

OFF HOURS

or

HOLIDAYS

.

Hi Shubham! I actually figured out the issue already. Thanks!