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Over Concurrency Limit issue
# support
a
I am not able to create calls getting 
Over Concurrency Limit
I have 10 calls in queue that are also not been connected
v
message has been deleted
@Azeem Shah It sounds like you've encountered an issue with concurrent request limits. This typically happens when you've reached the maximum number of simultaneous calls that your current plan allows. To resolve this, you can either upgrade your plan to increase the concurrency limit or wait until some of the current calls are completed before initiating new ones. If you're seeing calls in the queue that are not being connected, it could be related to the same concurrency issue. The system might be unable to process new calls because it's already handling the maximum number. If you need further assistance or if you believe this is an error, please reach out to support for more detailed help on managing your concurrency settings and understanding your current plan's limitations.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
b
Hey @Azeem Shah if you could send me your org ID i can help out with this issue
a
sure
e719437e-b6a2-4958-ac06-47a42664a54f
@bryant
b
it has been reset @Azeem Shah
a
Thanks, it worked. Is there any thing I can do on my end if this happens again? @User
b
Hey @Azeem Shah, this was a one-time issue caused a recent blip. It should not happen under normal circumstances
a
Thanks 🙂
h
Hey @bryant sorry for jumping in this post, I see our org have the same problem so don't want to create a duplicate issue. Can you help us reset too? Our ID: 63878be3-fae2-4c55-9fec-6e3a144ca2dc Much appreciated.
b
Hey @HEOR no need to apologize! I have done it, and you should be good now
h
Thanks a lot! Further question: we are using the Vapi SDK for web calling, and I thought this concurrency limit only affects inbound/outbound calls. Is this limit issue we're experiencing a one-time occurrence, or do we actually have a permanent limit on web calling?
b
Hey @HEOR , it was a one-time issue caused by a recent blip we had. Hence it should not happen again
c
Hey @bryant, was looking for a post on this topic so I wouldn't have to create a new one. Having the same issue here on 2 orgs. Here are the 2 org IDs: 6cdd14ef-ce49-406a-ae39-a684e87f1196 b7a8269f-0f4c-43c2-8c29-83e7642c0e0d Thank you!
s
We entered to the same issue, sent you @bryant dm 🙏
f
same issue... 2 days in a row
h
Hey @bryant we just received an email about hitting our concurrency limit. Can you confirm if this is an issue on your end? I thought you mentioned that this will not happen on web calls. Sent you dm
s
can you share your org_id?
h
Our ID: 63878be3-fae2-4c55-9fec-6e3a144ca2dc
Hey @Shubham Bajaj just wanted to follow up on this. We're hitting a concurrency limit and it's quite urgent. Can you please provide an update on the issue?
v
Hey Azeem, your organization's concurrency has been automatically reset. Can you try now and let me know how it goes?
h
Hey, I'm with a different org than Azeem but have the same problem. Thanks for the help! I just wanted to ask again, is this limit issue a one-time thing, or do we have a permanent web calling concurrency limit?
We got the concurrency limit hit alert email again. Can you please help?
v
Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.
h
Our ID: 63878be3-fae2-4c55-9fec-6e3a144ca2dc
v
Hey HEOR, your org concurrency has been reset automatically.
k
@HEOR
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