Issue with Analysis
# support
a
So the call didnt long last, like around 2-3 seconds and so there are no transcript and Summary for those calls, however the Analysis sent information of some other calls, look at the screenshot. Is this an issue and how to fix this. And this cases are many, reference below Hank 12146900686 Vincent 17323005619 Richard 13362159072 Mark 19049620317 Gary 18287682939 Craig 12177624297 Diego 19542424989 Luis 19548822093 Michael 17073874917 Sergio 17864198852 Santos 13055196202 Help needed @Shubham Bajaj @Sahil https://cdn.discordapp.com/attachments/1311558809336152116/1311558809977622558/image.png?ex=67494bd3&is=6747fa53&hm=2dfbe8959620c4d3b989ba4111345794d9ef78b7f1f4d22ef1c1d37c0a072439&
v
@AYL.com I'm sorry to hear that you're experiencing issues with the call analysis. It seems like there might be a mismatch between the call data and the analysis being provided. To address this, we should investigate the specific cases you've mentioned to understand why the analysis is not corresponding to the correct calls. Could you please provide more details on the issue? For instance, are the analysis details consistently mismatching for these calls, or is it a one-time occurrence? Additionally, are there any common factors among these calls that might be contributing to the issue? Once we have more information, we can take the appropriate steps to resolve the problem. If this is a technical issue that requires immediate attention, it might be best to escalate this to our technical support team for a thorough investigation. Please let me know how you would like to proceed or if there is any other information you can provide to assist you further.
You can continue this conversation by mentioning me in the message.
a
@Vapi the numbers shared in the requests has the same Structured data and wrong!
v
@AYL.com I understand that the structured data for the phone numbers you've listed is incorrect. To address this issue, we'll need to review and correct the data associated with each phone number. Since this is a backend issue, it would typically require the intervention of the technical support team who can access the database and make the necessary corrections. However, if you have the correct data that should be associated with each phone number, we can update the records accordingly. Please provide the correct structured data for each phone number, and I will assist you in updating the records. If you don't have the correct data or if the issue is more complex, it would be best to contact our support team for further assistance. They will be able to investigate the issue in more detail and provide a resolution. Would you like to proceed with updating the records, or should we direct this to the technical support team?
a
@Shubham Bajaj @Sahil please help
s
@AYL.com The analysis plan functions independently of the transcript's presence. It consists of three main components that are generated through LLM (Large Language Model) calls: 1. Summary 2. Structured Data 3. Success Evaluation These components are generated based on the specific prompt provided, which means they can produce responses even when no transcript is available. If you find the analysis plan's output to be incorrect or potentially hallucinated, the recommended steps are: 1. Modify the prompt to improve accuracy 2. Share the specific call ID for more precise investigation
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