@Roberto It sounds like there might be an issue with the routing configuration or a problem with the assistant's behavior in the live environment. To assist you better, I would need to know more about how you've set up your squad and the specific settings you're using for the assistants. In the meantime, here are a few things you can check: 1. **Routing Configuration**: Ensure that the routing configuration for your main agent is set up correctly to forward calls to the appropriate assistants. 2. **Assistant Settings**: Verify that the ID of the assistant you're trying to use is correct and that the assistant is configured properly to handle calls. 3. **Squad Configuration**: Double-check the squad configuration to make sure that the members are listed correctly and that the first member (the assistant that starts the call) is set up to handle the call initiation. 4. **Environment Differences**: Sometimes, things work in a test environment but not in production due to differences in the setup. Make sure that all the environment-specific settings are correctly configured. 5. **Logs and Error Messages**: Look into the logs for any error messages or warnings that could give you a clue about what's going wrong. If you've already checked these and the issue persists, please provide more details about your setup, and I'll do my best to help you troubleshoot the problem further. If there's a specific function or tool you think we should execute to resolve this, please let me know.