How can I update an in-progress call using twiml?
# support
r
The call ends immediately when I use twilio_client.calls(call_sid).update( twiml="" ) given the twilioProviderSid the call ends (and the VAPI logs it as customer ending the call) I
v
@rowdy It sounds like you're experiencing an issue where the call ends unexpectedly when you attempt to update the call with a long pause using Twilio's API. This behavior is not typical, as the
<Pause>
verb should keep the call active for the specified length of time. To help you further, I would need to know more about the context of the call and any error messages you might be receiving. If you have the
call_sid
,
twilioAccountSid
, and
twilioAuthToken
, I can assist you in investigating the issue. Please provide these details if possible, ensuring that you do not share any sensitive information publicly. If you're not comfortable sharing these details or if you need immediate assistance, you may want to reach out to Twilio's support directly for a more in-depth investigation. Please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
r
I'd like to provide them, but not here as they're senstive inofmraiton
s
@rowdy can you help me around your usage and what your trying to get done and why if possible?
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