Transfer call twiml
# support
r
What is the twiml I can use to transfer a call ONLY if the person I'm calling picks up (and keeping the VAPI assistant on the line until the new user picks up. ajsdifoas?
v
message has been deleted
You can continue this conversation by mentioning me in the message.
@rowdy To transfer a call using TwiML only when the person picks up, and to keep the VAPI assistant on the line until the new user picks up, you would typically use the
<Dial>
verb with an action URL that can handle the call status callbacks. The
<Client>
noun is used to specify the identity of the client you're calling within Twilio's infrastructure. Here's an example of TwiML that could achieve this:
Copy code
xml
<Response>
  <Dial action="yourActionURL" timeout="30">
    <Client>ajsdifoas</Client>
  </Dial>
</Response>
In this TwiML: - The
<Dial>
verb attempts to call the specified client. - The
action
attribute is a URL where Twilio will send asynchronous webhook requests to notify your application about the outcome of the
<Dial>
. This is where you can check if the person has picked up the call. - The
timeout
attribute specifies how many seconds Twilio should wait for the called party to answer before giving up. You would need to implement server-side logic at
yourActionURL
to handle the call status callbacks and determine if the call was answered before transferring the call. If the call is answered, you can then proceed with your desired call flow, possibly using additional TwiML to keep the VAPI assistant on the line or to perform other actions. Please note that the actual implementation details may vary based on your specific requirements and the capabilities of the VAPI you are using. If you need to integrate this with VAPI's phoneCallProviderBypassEnabled and phoneCallProviderDetails settings, please provide more details or ask support for more info on this.
r
@Vapi do I update the existing callSID with this twiml or a new call?
v
@rowdy To transfer a call using TwiML, you would typically update the existing call SID with the new TwiML instructions. This is done by making a POST request to the Call instance resource with the TwiML you want to execute for the call transfer. Here's a general outline of the steps: 1. Answer the incoming call and interact with the caller using your VAPI assistant. 2. When you're ready to transfer the call, make a POST request to the Twilio API with the Call SID and the new TwiML that includes the
<Dial>
verb to connect to the new party. 3. The
<Dial>
verb will then attempt to connect the existing call to the specified
<Client>
or
<Number>
. 4. You can use the
action
attribute in the
<Dial>
verb to provide a URL that Twilio will request when the dialed call ends, allowing you to control the call flow after the transfer attempt. Here's an example of how you might update the call with TwiML to transfer it:
Copy code
xml
<Response>
  <Dial>
    <Client>ajsdifoas</Client>
  </Dial>
</Response>
You would send this TwiML as part of the POST request to the Twilio API endpoint for the specific Call SID you want to update. Please ensure that you handle the call status events appropriately to maintain the VAPI assistant on the line if that's part of your requirements. If you need more specific instructions or if there are additional parameters from your VAPI that need to be considered, please provide more context or ask support for more info on this.
s
@rowdy for this you have to check with twilio team for a clear answer, but my guess it will be a conference call.
r
DM'd
6 Views