Call is not going through inbound
# support
a
We are experiencing an issue with inbound calls. When we dial the number, the call rings only once before being disconnected. The call is not captured in our after-call recording scenario in Make, and we're unable to track the issue effectively. For more details, please refer to the Loom video linked below. https://www.loom.com/share/6881bca4e5964c9bb3cbafab1e0fbefa?t=99&sid=3e44671c-31c3-4e3c-9745-a495bfe3bd29 Let me know if you need any additional information or if there are specific steps we should take to resolve this. Looking forward to your guidance on how to fix this.
v
@Achris I'm sorry to hear you're experiencing issues with inbound calls. Based on your description, it sounds like there might be a configuration issue or a problem with the call handling logic that's causing the calls to disconnect prematurely. To assist you better, I would need to know a few more details: 1. Are you using any specific VAPI features for handling inbound calls? 2. Have there been any recent changes to your call handling setup or configurations? 3. Is this issue occurring with all inbound calls or only certain ones? In the meantime, I recommend checking the following: - Ensure that your phone number is correctly configured to handle inbound calls. - Verify that there are no issues with the call routing logic that might cause the call to end abruptly. - Check if there are any logs or error messages in your system that could provide more insight into the issue. If you can provide me with the above information or any additional details you think might be relevant, I'll do my best to help you resolve this issue. If the problem persists, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
a
@User
s
@Achris Sorry for the late response. Are you still experiencing this problem? If so, could you send over a recent call ID so I can take a look?
Because of no response closing this ticket.