For the past day, our users have been unable to make calls through vapi. Based on the data in our backend, we are unable to retrieve the call IDs for these calls from vapi. What could be the reason for this? All calls since yesterday have been unable to connect, with a similar error message "Unable to set up call. Please try to rejoin."

@WadeSong0121 I'm sorry to hear that your users are experiencing issues with making calls. The error message "Unable to set up call. Please try to rejoin." suggests there might be a problem with the call setup process. Here are a few potential reasons for this issue: 1. **SIP Configuration**: Ensure that the SIP configuration on both your system and VAPI is correct. Double-check the

sipUri

attribute within the

forwardingPhoneNumbers

array to make sure it's correctly specifying the destination SIP address. 2. **Network Issues**: There could be network-related issues that are preventing the calls from being established. Verify that there are no firewalls or network configurations blocking the SIP traffic. 3. **Service Outages**: There might be service outages or maintenance on VAPI's end that could be causing the disruption. Check for any service status updates or maintenance announcements from VAPI. 4. **Account Limitations**: Make sure that there are no limitations or restrictions on your account that could be preventing call setups. 5. **API Changes**: If there have been any recent updates to the VAPI, ensure that your system is compatible with the latest changes and that you're using the correct API endpoints and parameters. 6. **SIP REFER Handling**: Since VAPI utilizes SIP REFER to transfer calls, confirm that your receiving system is properly configured to handle SIP REFER messages. To further investigate this issue, you may need to look at the server logs, check the API call responses for errors, and possibly reach out to VAPI support for more detailed assistance. If you have any specific error codes or additional information, please provide them so I can assist you better.

@WadeSong0121 could you send over a loom video and org ID so I can take a look?

Hi , here is the error log . I cannot find the org ID and this is the org name sjwade003@gmail.com's Org @Shubham Bajaj https://cdn.discordapp.com/attachments/1326367965192392705/1326565263776288852/image.png?ex=677fe3ad&is=677e922d&hm=79bcf4535a98b5e8904d999f33e0cadfff0adc522c0bc4f128b22fbd66e2d114&

@WadeSong0121 here's your orgId 1caaf612-b206-44de-a232-19079de93038 I looked into your recent call IDs but couldn't the anything unusal at what time will you be available so we can do it over the call?