Why the agent is not disconnecting the call by its...
# support
f
Why the agent is not disconnecting the call by itself?
@User @User @Vapi
v
@FaresAhmed I'm here to help you with your query regarding the agent not disconnecting the call by itself. To assist you better, could you please provide me with more details? Are you referring to an issue with a voice application using VAPI where the call should be disconnected automatically under certain conditions? If you can specify the scenario or the conditions under which you expect the call to be disconnected, I'll do my best to guide you through the solution or troubleshooting steps.
@FaresAhmed I'm here to assist you with any issues you might be experiencing. If the agent is not disconnecting the call automatically, it could be due to a variety of reasons. It might not have recognized a phrase that triggers the end of the call, or there could be a technical issue. Could you provide me with more details about the situation so I can assist you more effectively?
You can continue this conversation by mentioning me in the message.
s
Hey @FaresAhmed To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
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@Shubham Bajaj It was beacuse i didn't enable. Now it's fine.
s
I'm super glad to hear that the issue is sorted out! If you have any more questions or need a hand with anything else, just give me a shout.