Vapi is the Voice AI platform for developers.

Vapi AI

For the analysis tab in the VAPI dashboard, does the AI assistant always rely on the transcripts to make a summary, success evaluation, and structured data? I noticed that for most of the calls, the exported transcripts are not that accurate especially when the assistant ask the caller for their email

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<@729539513143132231>
Yes, the AI assistant typically relies on the call transcripts to generate summaries, evaluate success, and structure data for the analysis tab in the VAPI dashboard. However, if you're experiencing issues with the accuracy of the transcripts, particularly when it comes to capturing emails or other specific information, there are a few steps we can take to improve the situation:

1. **Transcript Updates**: We can ensure that the transcripts are being updated regularly to reflect the most accurate information from the calls.

2. **Assistant Requests**: If the AI assistant is having trouble with specific types of information, like emails, we can configure it to make assistant requests to your server for dynamic handling of such cases.

3. **End of Call Report**: We can review the end of call reports to understand how the AI assistant is performing and identify any consistent issues with data capture.

Would you like me to initiate any specific actions to help address the transcript accuracy issue?

<@729539513143132231> yes the analysis plan uses call transcript to generate the summary, success evaluation, and structured data.  

To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help me figure out what went wrong!

<@729539513143132231> because of no response closing this ticket.