Hi team, I'd like to know what could be the issue on this matter, I did a test and put my own personal phone number and I noticed it called someone else in a different country while it's still my own phone number, Could you please maybe help me understand what could be the issue to this, I did the first test to my phone number and it went throgh, the second test went to the same phone number but different person. Here is the wrong call ID: 55d4ea0f-dd5c-48b2-94cf-98ed0d404c21 Would be helpful to understand how this could've happen. Best wishes,

Heysimochoukairi Thank you for creating the ticket! A member of our team will reach out to you shortly.

@Iconliving Hello, I'm here to help you understand what might have happened with the phone call issue you've experienced. It's quite unusual for a call to be directed to a different person, especially when the same number was used previously with correct results. There could be several factors at play, such as an issue with the number routing, a misconfiguration in the dialing plan, or an unexpected behavior in the telephony network. To investigate this further, I would need to check the details of the call with ID 55d4ea0f-dd5c-48b2-94cf-98ed0d404c21. However, as a support bot, I don't have direct access to the call logs or the system that manages the calls. I recommend reaching out to our support team with the call ID you provided. They have the necessary tools to look into the call records and can provide a more detailed explanation. They will also be able to check if there's an issue with the system that needs to be addressed. If you need any further assistance or have additional questions, please let me know. I'm here to help! Best wishes.

@Iconliving wasn't the right is mentioned below, which you intended to make a call. "customer": {"name": "Mike", "number": "+212603663336"},

@User Yes but previous calls to the same number went to a different person

Can you share those call IDs?

cb46713d-5ca4-4274-9e60-9835b84735bb b85d2f11-b1b3-47d6-8ae0-2c8feee70b07 55d4ea0f-dd5c-48b2-94cf-98ed0d404c21

@Iconliving can you confirm if the customer numbers are correct? https://cdn.discordapp.com/attachments/1334802652420243458/1336293287283396610/Screenshot_2025-02-04_at_4.42.08_PM.png?ex=67a3479a&is=67a1f61a&hm=21f21ed61cb3542b7022361cc6d674b693f6314e8076b107af6bf34b60b87d76&

@Shubham Bajaj Yes as those are my own personal number but call got connected with someone in a different country

Hey, we will be having an Office Hour in 20 minutes. Can you hop in and get your query resolved during it?

Hello @Iconliving, I have reviewed the shared call IDs and all calls wen to the customer number. Could you please share the telephony logs with us for benefit of doubt?