Knowledge Base files can't be accessed.
# support
k
@User Hi. I have PDFs uploaded into my files, and I used to be able to select one of them as the knowledge base for my assistant. But today, the files can't be accessed. If I click on Knowledge Base, it only shows "None" so I couldn't select any file for my assistant to use. I need help figuring out how to fix this please. https://cdn.discordapp.com/attachments/1336582704082325535/1336582704384180254/VAPI_-_KB_none.png?ex=67a45525&is=67a303a5&hm=5a9bcb3c93bdb1ff9ae47d56ae4c4cbf5cc1f09636f8cc96b15d018061c18ed7&
v
@Katrina Hello! I'm here to help you with your issue. It sounds like there might be a problem with accessing the files you've uploaded for your assistant's knowledge base. To assist you better, could you please confirm if you have the file IDs of the PDFs that you're trying to use? If you have them, please provide the file IDs so we can proceed with troubleshooting the issue. If you don't have the file IDs handy, we may need to look into your account details further. Please let me know how you'd like to proceed!
You can continue this conversation by mentioning me in the message.
k
Here is the file ID 05a70f0e-a4dd-4588-b31a-57e204c5eaf0 @Vapi
v
@Katrina Sweet. Have a great day!
s
@Katrina We have migrated from Canonical to Trieve. You will need to attach the Knowledge Base using the API. You can learn more about it here: https://docs.vapi.ai/knowledgebase This information was shared a week ago.
k
@Shubham Bajaj Thanks for that. Do you have a video that shows how to do this? I'm not a very technical person and I have no idea about how to use the codes in your link. But if there's a video, I'm sure it will help a lot of people not just me.
s
You can follow the guide shared over here, but I will record an loom video as well.
k
@Shubham Bajaj a Loom video would be very awesome, appreciate it very much 🙂