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I tried with this line on first message but it is still not addressing the customer by the first name "Hello {{first_name}}, this is Jay , Do you have a minute to talk?"

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<@965642848420651088>
It's great that you're personalizing the first message by addressing the customer by their first name. To ensure the customer's first name is correctly inserted into the message, you'll need to replace `{{first_name}}` with the actual first name of the customer. If you have the customer's first name available, you can construct the message like this:

```plaintext
Hello [Customer's First Name], this is Jay from Vappy’s Pizzeria. Do you have a minute to talk?
```

For example, if the customer's first name is "Emily," the message would be:

```plaintext
Hello Emily, this is Jay from Vappy’s Pizzeria. Do you have a minute to talk?
```

If you need assistance with integrating the customer's first name into the message dynamically, please provide more details on how you are sending the message or the system you are using, and I'll be happy to help further!

Got it. Tagging <@&1231325148079194222> for additional help.

but I have a list of name that I need to call and need personalisation for each of them, how to do that? <@&1231325148079194222> <@&1335851650606305305> Support Bot