when I use playht voice then tduring th call there is no voice heard. Call ID 76beebbe-c188-49e0-b2cf-8b0ef0446dd0

I understand you're having trouble with no audio during your call using PlayHT voice, and you've provided the Call ID: 76beebbe-c188-49e0-b2cf-8b0ef0446dd0. Let's troubleshoot this together! Here are some steps you can follow: 1. **Check Network Latency**: Ensure there are no network delays that could be affecting the call. High latency can cause issues with audio transmission. 2. **Review Configuration Settings**: Double-check your forwarding settings in Google Voice and Twilio to make sure there are no conflicting rules that might redirect calls to voicemail. 3. **Verify S3 Bucket Permissions**: Make sure the S3 bucket where your voice manifest is located has the correct permissions set up, allowing Vapi to access it. 4. **Confirm Voice ID**: Ensure that the Voice ID you are using corresponds to an existing custom voice in your PlayHT account. 5. **Examine Logs**: Look at the logs from Google Voice and Twilio for any error messages or patterns that might indicate a problem. 6. **Test Different Scenarios**: Try making test calls using different configurations to see if the issue persists. If you've gone through these steps and the problem continues, it might be a good idea to reach out to PlayHT support with the details, including your Call ID, for further assistance. Let me know if you need help with anything else! 😊 Sources: - [Troubleshooting PlayHT Voice Issues on Vapi Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/1332133296347549797) - [Checking and Configuring Audio Settings for PlayHT Voice in VAPI](https://docs.vapi.ai/customization/custom-voices/playht) - [Known Issues with PlayHT Voice and VAPI Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/1335770702074347520)

logs

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🔵 00:27:40:392 Process `receive`'s Stream `stderr` Data: {"timestamp":"2025-03-02T00:27:40.392438Z","level":"ERROR","fields":{"message":"no subscription for consumer: ConsumerId(\"7c9bad0d-c83a-4139-8dcd-661444dcff3d\")"},"target":"daily_core::call_manager::events::from_sfu::soup
_consumer_closed"}

This is coming from the receive process in your Daily call implementation.When a participant joins a Daily call, they create "consumers" for receiving audio/video streams. This error typically happens in one of these scenarios: \- A participant left the call but the system is still trying to process their media stream \- A subscription was removed or changed while media was still being processed \- There was a race condition in the subscription management This is generally a non-critical error that happens during normal call operations, especially when participants join or leave. The Daily system is designed to handle these situations gracefully.

is the above the answer for me? It is not relevant to the problem with playht @User

Hey @igor that was not related to

playht

instead was one of the chance were web call failed, and yes I asked your previously if it's happening frequently for you? If this is repeating for you then please share the call IDs so I can try to find the source of the problem, and resolve it.

@Shubham Bajaj another question related to playht - why not all voices are synced from my playht account like "Bansuri · Bengali (India)"

@igor you can run the following API request to sync the voices, if still doesn't shows up let me know. curl --location '' \\ --header 'Authorization: Bearer user-org-private-key' \\ --header 'Content-Type: application/json' \\ --data '{ "providers": \["playht"\] }'