Im unable to access dashboard, it kepts loading...
# support
k
I tried with new account and it worked however, when i tried with my existing account its stuck on loading
v
It sounds like you're having a frustrating experience with your existing account being stuck on loading. Here are some troubleshooting steps you can try to resolve the issue: 1. **Check Your Internet Connection**: Make sure you have a stable and reliable internet connection, as connectivity issues can disrupt the loading process. 2. **Clear Browser Cache and Cookies**: Sometimes, corrupted data in your browser can cause loading issues. Try clearing your browser's cache and cookies, then attempt to log in again. 3. **Disable Browser Extensions**: Certain extensions, like ad blockers, can interfere with website functionality. Disable any extensions and see if that helps. 4. **Try a Different Browser or Incognito Mode**: Using a different browser or an incognito/private window can help determine if the issue is browser-specific. 5. **Update Your Browser**: Ensure your browser is updated to the latest version for optimal compatibility and performance. If you've tried all these steps and the problem persists, it might be an issue specific to your account that needs further attention. Let me know how it goes! 😊 Sources: - [Troubleshooting Loading Issues on the VAPI Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547) - [Common Issues and Troubleshooting Steps](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
k
Non of my assistant are working and Im unable to access vapi?
I registered with new account and its working fine.
please investigate... my voice agents are down..
🤔 guys?
s
@khakan hayder can you share your account email ID so I can take a look!!
k
khakanworkspace.5@gmail.com
@Shubham Bajaj any update, please its down for days now and we have compaigns running...
??
@Shubham Bajaj here is the email ID: khakanworkspace.5@gmail.com
😫
s
@khakan hayder Your account was blocked due to malicious IP addresses and multiple login attempts from different countries locations.
k
I see, my team members were access it from different location, but it wasn't from idffferent location... I added them as a member in account..
how can we get it back!
v
Hey your account has been activated give it a try and let me know.
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