Hi there! 👋
Thanks for reporting this bug. I can see from your screenshot that you're experiencing multiple instances of the "Camilla_KM" voice appearing in a grid format with the 11labs dropdown.
This appears to be a known issue where voice duplication occurs in the display. According to our documentation, this could be happening because:
1. The voice ID is being utilized by multiple organizations, leading to duplication since it's associated with multiple accounts [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085)
Some potential solutions you can try:
- Verify that you're using the correct voice ID that corresponds to an existing custom voice in your account
- Clear cache to refresh the voice library that might be causing the duplication
- Re-sync the voice with Play.ht to pull the correct data from the voice provider
I also noticed the high latency (~400 ms) in your screenshot. This could be related to network connectivity or server configurations. You might want to check your network connection and server settings if this is causing additional issues.
Let me know if these suggestions help or if you need further assistance!
Sources:
- [Voice Selection Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085)
- [Voice Duplication Problem](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085)
- [Network Latency Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797)
v
Vapi
03/17/2025, 9:39 AM
Can you provide some more details around this issue?