Bot is looping during conversation
# support
y
This problem does not occur in webcall, only calls with Twilio Examples of callIds: 35974de3-d528-4f67-94ec-6fc93679a0db 76b04d04-ebe6-47af-a744-416b9f9f08cf Why is it happening ? When will it be resolved?
u
There seems to be a few of us with this @Yoann C. , vapi said they are looking into it.
b
hi @Yoann C. , i have reviewed the recordings for the provided calls, and i don't notice anything particularly off. I don't speak Spanish so i'm unable to tell whether the contents of the conversation were correct, so please let me know if i have missed anything!
u
y
The example wher we can see it fails is the 2nd one. - In the audio the bot voice is not registered after the start call sentence, when in fact the bot spoke - The part "Te llamo porque" is the beginning of the process part, when the bot starts looping again Yesterday we notice that the bot works perfectly well with: - Web call via Vapi website - Without variables So: - Instead of were using a Mexican Twilio number to call an Argentinian phone, we moved from Argentinan Twilio phone to Argentina client phone. - We deleted all the variables It worked https://cdn.discordapp.com/attachments/1351634353343565965/1351898167070818386/image.png?ex=67dc0cc8&is=67dabb48&hm=0b596f842c05e465c9c00b0872f40d365a462b3f67c8a6d825bb58b0c856c3f0& https://cdn.discordapp.com/attachments/1351634353343565965/1351898167473475594/image.png?ex=67dc0cc8&is=67dabb48&hm=de813a84ecf92f64cfefc078f1a6be77aad5c5195dea0e6027fce2ea7cfe9e2a&
s
Hey @Yoann C. @~Stu~ CoreAspect.Agency There was an issue on our side yesterday, which has been resolved. Try making another call, and let me know how it goes for you.
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