Unable to log in
# support
c
Hi, second time I'm getting this error that is preventing us from successful log in: "auth operation request denied". Please help #1211483291191083018
a
Hello Christian, could you do me a quick favor and test on an incognito browser?
s
Hey Christian, can you share your VAPI account email? This email will help you understand why your account is being blocked if so. Before sharing the email, do try logging in incognito mode as Mason has suggested.
c
Hi, still receiving error with incognito browser
admin@solautomatic.com
a
Hey Christian, your account has been unblocked. Please give it a try and let me know how it goes for you.
c
Ok I will, could you see any reason why it continually gets blocked?
a
Hey Christian, it was due to malicious IP detected by the security bots. Sometimes they might raise a false flag, so it unfortunately happened for you, and sorry for your bad experience..
c
Ok, thank you for letting me know!
a
Marking this ticket as Solved ✅
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