Call id: e8539cc8-a4ae-4a62-8b6a-bcee39bf285e Hello, As I was testing the call, and I wanted to test if the idleMessages are working or not. In the call id, given idleMessages did not work. It ended the call abruptly before saying idleMessages. Could you please check this and let me know?

Hi there! 👋 I'm unable to check the specific details of that exact call ID without accessing your account logs directly. However, I can definitely help you understand potential reasons why your idleMessages didn't work and the call ended abruptly! There are several common reasons this might happen: 1. **Silence Timeout Settings**: The call may have ended due to a silence timeout before idleMessages could trigger. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338586561662419055), delays in responses (like from 11labs) can trigger silence timeouts. 2. **Missing Configuration**: Your assistant might not have idle message settings properly configured. As noted in [this thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342394397211496519), if there aren't any idle messages configured, they won't be voiced out. 3. **Network Issues**: Network problems or websocket disconnections could have caused the call to terminate abruptly, as mentioned in [this discussion](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333877747453395014). To troubleshoot using your call ID, I recommend: 1. Check the logs associated with your call ID to identify any errors or anomalies 2. Verify your assistant configuration has proper idle message settings:

json
   "messagePlan": {
     "idleMessages": [
       "Hello? Are you there?",
       "I'm still waiting..."
     ],
     "idleMessageMaxSpokenCount": 3,
     "idleTimeoutSeconds": 8
   }

3. Review your timeout settings - you might need to increase

silenceTimeoutSeconds

if it's too short Would you like me to explain any of these potential issues in more detail? Sources: - [Discord thread about silence timeout](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338586561662419055)

🔵 05:52:37:975 Idle Timeout Triggered. (Count#1) Message: Are you still there? 🔵 05:52:37:975 Say Request...20 (say: "Are you still there?", interruptible: false, audio: false, endCallOnError: false, addToModelOutput: true, endCallAfterSpoken: false) 🔵 05:52:38:273 Live Call Manager Ending...(silence-timed-out) 🔵 05:52:38:368 Say Request Saying 20... (say: Are you still there?) Hey Theja, I guess idle messages are working. It just starts your silence timeout and idle messages duration seconds has a bigger graph that's where even after training it, the call ended with silence timeout first before saying the idle messages. I'll suggest you try two to three more test calls, and then you will get to know all right okay hey they are working.

Thanks Shubham, I will try it

Hi, checking if this is resolved/solved for you?