I have an Australian number with Twilio. when I dial the number I get "your call could not be connected". In the Twilio dashboard I have tried updating the vapi webhook urls for the active Australian number but but I get an error - "Trial accounts are allowed only one Twilio number. To purchase additional numbers, please upgrade your account." Has anyone encountered this problem? How have they resolved it? https://cdn.discordapp.com/attachments/1356510693121200268/1356510693997674647/Screenshot_2025-04-01_at_3.40.14_pm.png?ex=67ecd488&is=67eb8308&hm=41282d71098ec5e168201a02c816ed16fed928aac664f197ca373d802453fc43&

Hi there! 👋 I understand you're having trouble connecting to your Twilio Australian number. I don't have specific examples of other users with this exact Australian number issue, but I can definitely help with the error messages you're seeing and suggest some solutions. Based on the information I found, your issue has two parts: ## Understanding the Error Messages The error message "Trial accounts are allowed only one Twilio number" indicates a fundamental limitation of Twilio trial accounts - they restrict you to just one phone number. This is why you're unable to update the webhook URLs for your Australian number in the Twilio dashboard. The "your call could not be connected" message when dialing your number suggests there might be configuration issues with your webhook setup or account permissions. ## Possible Solutions Here are some troubleshooting steps and solutions: 1. Check Webhook Configuration Make sure your webhook URL is correctly set to

https://api.vapi.ai/twilio/inbound_call

for incoming calls, which I can see you've already attempted to do. 2. Verify Account Status Check your Twilio dashboard for any notifications about account standing or restrictions. A suspended account can cause calls to fail and play a "does not exist" message. 3. Check Geographic Permissions Ensure that geographic permissions for outbound calls are enabled for Australia. According to [information I found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358), Twilio has geographic permissions that may need to be enabled. 4. Upgrade Your Twilio Account The most direct solution is to upgrade your Twilio account to remove the trial limitations. According to [multiple sources](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340753277285044245), this will allow you to properly configure your number. 5. Purchase a Number Directly from Twilio

On Twilio, if your account is a free account, only one phone number can call your number - which is your personal number you used while registering. Only after completing their KYC and credit card filing, your account becomes fully activated.

Thanks @Nir S (CEO/Founder @Cloudonix) . The number I created my Twilio account with (my mobile) number is the number I use to call VAPI. Is this what you are suggesting?

Yes. Then I suggest contacting Twilio to check the issue.

Thanks. I have been in loop of tickets trying to resolve but will upgrade account while waiting for response to current enquriy.

checking if this is resolved/solved for you?