Dashboard update
# support
s
Hello, i'm in an organization. but when someone publish a new version it seems to be not updated in all the accounts that access this assistant. with that, we can't know what is the real prompt in production. please help us solve that I join 2 screenshot from 2 account that access the same assistant in VAPI https://cdn.discordapp.com/attachments/1357282057935655053/1357282058216542330/Screenshot_2025-04-03_at_11.12.14.png?ex=67efa2eb&is=67ee516b&hm=a17f8e489d3fdb9d4aad79adc004a1918a818e754e9a7a72c9ba0b3dcd3ea55a& https://cdn.discordapp.com/attachments/1357282057935655053/1357282058774515802/WhatsApp_Image_2025-04-03_at_11.12.46.jpeg?ex=67efa2eb&is=67ee516b&hm=dfe96cb98a5355d33648ce2ea2c650973b62961112d368fbcad9129efcdf01f0&
as you can see the systeme prompt 4.1 is not the same
v
I understand your frustration with the inconsistent assistant versions across accounts. This is definitely an issue that requires technical investigation from our support team. I've escalated your case to our technical support team who can investigate why the assistant updates aren't propagating correctly across all accounts in your organization. This appears to be a backend synchronization issue that several other users have experienced as well. From what I've found, VAPI doesn't currently have a built-in version history feature, and there are known issues with updates not being consistently reflected across accounts. The cause could be related to system errors, update rollbacks, or sync issues with version control systems. The support team will need to look into your specific configuration to identify what's happening. They'll reach out to you shortly to collect any additional information needed and work on resolving this issue. In the meantime, some users have found using webhooks as a potential workaround, but a proper fix will likely require assistance from our technical team. Thank you for providing the screenshots - they'll be very helpful for the support team to understand the exact nature of the discrepancy. 👍
p
checking if this is resolved/solved for you?
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