Hi, my vapi agent is struggling to transcribe everything the user is saying, and it’s thinking the user is saying things that don’t even sound similar. I’m using deep gram nova 2 phone call. Is there anything I can do to improve this or is another provider better to use? Thanks

To improve Deepgram's transcription accuracy in Vapi, try enabling keyword boosting for terms that are often misrecognized. Add a

keywords

parameter to your assistant's transcriber config like this:

json
"transcriber": {
  "provider": "deepgram",
  "model": "nova-2",
  "keywords": ["importantTerm:3"]
}

Start with a small intensifier (e.g.,

:3

) and adjust as needed. This helps the model better recognize specific words or names you care about. [Learn more in the docs](https://docs.vapi.ai/customization/custom-keywords) Source: - [Custom Keywords (Vapi Docs)](https://docs.vapi.ai/customization/custom-keywords)

Message marked as helpful by @Matthew C! 🎉

checking if this is resolved/solved for you?

Yes thanks

Great to hear that everything is resolved! If you have any more questions in the future, feel free to ask.

Message marked as helpful by @Matthew C! 🎉

How did you manage to solve this @Matthew C? When someone says their Name to my Ai Agent, It always gets it wrong