Hi team,I'm having a serious issue with my assista...
# support
p
I'm having a serious issue with my assistant on the Vapi platform. It plays the initial message, but after I reply, it doesn't respond at all. STT provider is set ✅ Mic is enabled ✅ No transcript or user audio shows up in the logs after the first message I can’t find conversationMode toggle or JSON editor in the current UI Using no-code dashboard, not API I've tried everything I could find in the docs. Could someone please help me troubleshoot this? If possible, I’d really appreciate a quick call to walk through it live. 🙏 Thanks in advance!
v
Thanks for sharing the details. To help narrow down the issue, could you please confirm if your assistant's configuration in the no-code dashboard includes both a valid Assistant ID and Phone Number ID? Missing these can prevent the assistant from processing replies after the initial message. If you have already checked this, please let me know, and I can suggest the next step! Sources: - [Vapi Support](https://docs.vapi.ai/support) - [Vapi Discord Community](https://discord.com/invite/pUFNcf2WmH)
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!