Vapi is the Voice AI platform for developers.

Vapi AI

We are facing a generalized issue affecting calls, caused by an ElevenLabs pipeline error. Error detail: protocol_violation.

CallId: 4ef117ae-b5d6-4be7-a5ff-8920f55a4fef
CallId: e69be2d7-7d02-4798-be96-814c5c66eed7

**This "protocol_violation" error from ElevenLabs indicates a provider-side issue.**  
The recommended action is to contact Vapi support with the affected `call_id` values and your account email for investigation.  
- Go to [Vapi Support](https://docs.vapi.ai/support)  
- Provide the following details:
  - Call IDs: `4ef117ae-b5d6-4be7-a5ff-8920f55a4fef`, `e69be2d7-7d02-4798-be96-814c5c66eed7`
  - Your account email

This will help the support team diagnose and resolve the issue as quickly as possible.

Sources:
- [Call Ended Reasons Vapi Docs](https://docs.vapi.ai/calls/call-ended-reason)
- [Vapi Support](https://docs.vapi.ai/support)

<@865531204849500190> Can you help us with this issue? All of our calls are experiencing the same problem. We appreciate your help. 🙏🏼

11labs is down that why you guys are experiencing issue..

Switch to cartesia and it will fix the issue..

An error occurred in this call: pipeline-error-eleven-labs-voice-failed

I get this error

Just to keep you in loop, there is an issue when using your own 11labs key and we are taking a look onto it. 

Meanwhile, if you remove the key it will fix it for now and then you can switch back.

Thank you for your response. Please provide an update as soon as you can.

Will be updated <#1362461310834577420> here thanks