To set up call forwarding in Vapi, use the

transferCall

tool with your destinations. Here’s a sample configuration for forwarding to your phone and then to your agent if unavailable:

json
{
  "tools": [
    {
      "type": "transferCall",
      "destinations": [
        {
          "type": "number",
          "number": "+1234567890",
          "message": "Forwarding your call to your phone."
        },
        {
          "type": "assistant",
          "assistantName": "Agent Assistant",
          "message": "Connecting you to the agent."
        }
      ]
    }
  ]
}

Note: If Telnyx's portal no longer accepts SIP URIs with punctuation, you may need to contact Telnyx support for an updated integration method. Reference: [Vapi Call Forwarding Guide](https://docs.vapi.ai/call-forwarding) Sources: - [Vapi Call Forwarding Guide](https://docs.vapi.ai/call-forwarding) - [Vapi SIP Trunking with Telnyx](https://docs.vapi.ai/advanced/sip/telnyx)

Use a Voice API Application not SIP Trunk to set your full webhook URL, enable Park-Outbound Calls, and handle call logic via Telnyx Voice API in your webhook. SIP settings don’t support full URLs with punctuation..

It works to forward the call to my number, but no to the agent

It works to forward the call to your number because it's a simple dial, but fails for the agent because you need to handle the parked call via your webhook, initiate a SIP call to the agent, and bridge the two calls using the Telnyx Voice API..

Sorry to bother you, but is there any documentation about that? I don’t see any function called 'park-outbound calls' nor did I find information on how to create the bridge, and I got the following code from ChatGPT, but I've never been able to get anything working from ChatGPT:

Enable “Park Outbound Calls” in your SIP connection settings, use the

/v2/calls

API to dial agents with

client_state

, handle webhooks like

call.initiated

and

call.answered

, then use the

/actions/bridge

API to connect the parked call to the agent..