Call #: a39d3421-8026-42f6-aaa1-8a1380521fa0 I'm using the VAPI Voice harry -- but the agent suddently went down today with the error "pipeline-error-eleven-labs-voice-not-found"

The error

pipeline-error-eleven-labs-voice-not-found

means your agent couldn't access the ElevenLabs voice (possibly due to a missing/invalid API key, deleted voice, or a provider outage). To minimize disruption, you can set up a fallback voice plan in your assistant's configuration. For example:

json
"voice": {
  "provider": "elevenlabs",
  "voiceId": "your-elevenlabs-voice-id",
  "fallbackPlan": {
    "voices": [
      { "provider": "vapi", "voiceId": "harry" }
    ]
  }
}

Check your ElevenLabs API key and voice settings, and consider adding a fallback voice to avoid future interruptions. For persistent issues, contact Vapi support with your ticket number and call details. Sources: - [Voice Fallback Plan Documentation](https://docs.vapi.ai/voice-fallback-plan) - [Custom ElevenLabs Voice Setup](https://docs.vapi.ai/customization/custom-voices/elevenlabs)

Same here https://discord.com/channels/1211482211119796234/1385369483312369694 trying to raise support’s team awareness, since this keeps being raised up by many users

To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

I shared the call ID! a39d3421-8026-42f6-aaa1-8a1380521fa0

Same issue. Call IDs: 6dffeadd-c6ac-4edc-b85b-b983ae8ac323 d6db3fb1-8609-47ea-be08-34e80ce92a84 b6820c22-1db0-4185-b9c8-37c0ac94262c 7c0d9919-ee47-4e0d-955b-d6921413366e assistantID: 0896b59f-6a9f-4236-8a7c-b906be2d699d

Are you guys using your own 11labs key?

@.hardboiledfish1. a gentle reminder to continue this thread.

@Sahil yes I have a working 11labs key But the error was when the Vapi voice was selected

try removing it should work.

you mean just don't use the VAPI voice?

Try removing your 11labs key