URGENT! - Emergency! Add vapi credits
# supporta
Amanski
06/20/2025, 5:39 PMHey, my auto reload is failing and trying to add credits manually is failing.
It says "Loading captcha".
This is super urgent. If my solution goes, this is a critical time period for my clients.
https://cdn.discordapp.com/attachments/1385675479947808828/1385675480249925745/image.png?ex=6856ee5b&is=68559cdb&hm=c468f9e6a5aa5165233701aa50b8ef4522cbfdb874df009411de610ab85d6c7f&
Amanski
06/20/2025, 5:58 PMAll my cards get declined
Amanski
06/20/2025, 6:12 PMI have identified the bug. You are getting an 401 from Cloudflare.
k
Kyle
06/20/2025, 6:26 PMHey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.
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Amanski
06/20/2025, 6:28 PMHey Shub, you just answered my email. The org number is there.
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Kyle
06/20/2025, 8:33 PMHey Ahmad, thanks for sharing the debugging process and i have forwarded your issue to the team. We'll fix it soon. Apologies for the inconvenience.
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Relatasso
06/21/2025, 3:50 PM@Shubham Bajaj Hello, I'm facing the same issue, It's a bit critical, as my clients cannot use the service at the moment. Do you have a status on this matter? My org ID is "f5c7c9c1-d270-4e4a-bfda-f6afd52a75da" Thanks!
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Aurasync
06/21/2025, 3:51 PMSame.... This should be fixed!!!
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Sahil
06/23/2025, 8:22 AMProvided you free 10$, meanwhile we fix it.
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Relatasso
06/26/2025, 1:32 PMThanks. Any status? At the moment we're unable to pay you because of this @Sahil
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Sahil
06/26/2025, 1:51 PMIt is fixed
Sahil
06/26/2025, 1:51 PMyou should be able to add the credits.
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Kyle
06/26/2025, 2:35 PMHey @[Relatasso](https://app.plain.com/workspace/w_01HYEQ5FKPH8CPX2MS608B6S51/customers/c_01JY9JXS4GBTVN9GCZ57G20A8K/)**, checking if this is resolved/solved for you?**
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Relatasso
06/26/2025, 2:42 PMI tried 3 different cards, all get the same error @Sahil
https://cdn.discordapp.com/attachments/1385675479947808828/1387805130174234794/Screenshot_2025-06-26_at_16.41.12.png?ex=685eadbf&is=685d5c3f&hm=dfa9c3b4e04f8e263169c484e6eb07a713f37b8f1ce9165a0e4c34b59b0fbec4&
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Sahil
06/26/2025, 5:11 PMTry after 24hrs. The card is getting declined.
Sahil
06/26/2025, 5:12 PMmost likely blocked by stripe for security reasons
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Amanski
06/26/2025, 11:18 PMMe too.
Amanski
06/26/2025, 11:18 PMI had a card working. Stopped. Added a card. Stopped working.
Amanski
06/26/2025, 11:18 PMNow, literally cant pay you. Out of cards.
Amanski
06/26/2025, 11:24 PMI have a live installment, we are responsible. If this is down, to us being unable to pay. I dont know what to say.
Amanski
06/26/2025, 11:24 PMWe are forced to find a replacement tomorrow.
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Shubham Bajaj
06/27/2025, 12:09 AM@Amanski available for quick connect?
Shubham Bajaj
06/27/2025, 12:18 AM@Amanski @Amanski I've unblocked you now. You can continue using services safely for some time. You can verify the same in your billing page.
Regarding the card issue, I'll check with the team immediately for your account.
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Amanski
06/27/2025, 8:02 AMThank you Shubham.
Amanski
06/27/2025, 8:10 AMI am available today, from 10 (GMT+1) to 20.
Amanski
06/27/2025, 8:15 AMLook forward to hearing anything. All the cards I add, are being charged regularly by other online services, I had at least three of them working on VAPI. But then just stop.
I suspect you might have changed your billing method, to something fringe.
Or your implementation is blocking the SCA card confirmation that normally pops up for all european costumers. Because I usually get that everywhere, but not when I add a card to VAPI.
Amanski
06/27/2025, 8:17 AMHow long will the services be available ?
I am not looking for handouts, we have money and can pay. But I need to know what sort of timeline.
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Relatasso
06/27/2025, 10:54 AMSame here, this needs to be resolved, soon all of my clients will run out of credits, and that's unfortunate. I have tried two different cards now, that ive never used on vapi before
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Amanski
06/27/2025, 4:41 PMHey @Shubham Bajaj
Today I discovered, with talking with by bank. That the problem is the payments have been labelled as potential fraud.
This was a problem across banks. I am in Europe.
With some work, I was able to get a specific card to work.
I believe, not having SCA enabled, makes this worse.
So tip for @Relatasso , talk to your bank! VAPI might be flagged, esp if you are in Europe.
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Kyle
06/29/2025, 8:46 AMThat's interesting insight; I will share these things with the team.
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Relatasso
06/29/2025, 12:12 PMAll three cards i tried are from different banks 😫
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Sahil
06/30/2025, 7:12 AM@Relatasso Based on the error message we are getting, the card is declined because the transaction was not allowed, which caused this issue. Well, I will be talking to the team about it today and getting some idea about what can be done here.
Btw, @Amanski how did you get past to it?
https://cdn.discordapp.com/attachments/1385675479947808828/1389141491267670056/image.png?ex=68638a54&is=686238d4&hm=9aa50b0cbf3d59c2a47818618cb89f98146f8e292669be563a04ecd8bae6ec2e&
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Amanski
06/30/2025, 7:13 AMI had to call my bank, and get Vapi approved. Another bank didnt want to do it. Very weird.
Fixing SCA on the billing page willl probably help.
k
Kyle
06/30/2025, 7:36 AMThanks for the details Amanski.
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Relatasso
06/30/2025, 9:08 AMUpdate, i tried a 6th card now, it seemed to work. I guess I'll need to take some phones to my bank. Thanks for the support! @Sahil
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Amanski
07/03/2025, 5:57 PMThis can be listed as solved.