Unable to get SIP User-to-User (UUI) Header in Web...
# support
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Hi @Vapi @Vapi Support Bot I've set up between Genesys Cloud and VAPI using a SIP trunk. In our Genesys call flow, I am setting UUI (User-to-User Information) data before transferring the call to VAPI. I’ve confirmed that this data is being correctly transmitted in the SIP INVITE, specifically in the User-to-User header. For example:
User-to-User: 00736168696c2e647574746120736168696c2e647574746140616363656c6e6f6d6963732e636f6d202b3931373439383932353130372065336639336432362d643231322d346361382d626538392d386633306666376635373864;encoding=hex;purpose=isdn-uui
However, I’m unable to find this UUI data anywhere in the webhook payload VAPI sends to our assistant-selector endpoint to the server url configured. I've inspected the assistantOverrides.variableValues, call object, and other parts of the payload, but the User-to-User header does not appear to be exposed. Could you please help me with this - my goal is to capture this uui data in my server which are needed to make the assistant config . I am sharing the req body i get for the server url i configured https://cdn.discordapp.com/attachments/1386972708029599764/1386972708612472952/message.txt?ex=68852dbe&is=6883dc3e&hm=5d9940203caa5c2a0fded88e68349000c230f1e622c2e84e57c84ef2d48d1ed0&
hello @Vapi @Shubham Bajaj @Kings_big💫 @sahilsuman could someone pls help me out here ?
hey team its around one day since i raised the request, can i expect some response on this pls?
sry but i am really in bit of urgency here
v
Hey @Sahil looking into it.
Hey Sahil! You are sending the SIP headers correctly. It's just that we expect 'X' to be prepended before each header, and if not, we drop it. Or it doesn't consider it. So just prepend 'X' before your SIP header, and it will be visible in your payload.
example
X-User-to-User https://cdn.discordapp.com/attachments/1386972708029599764/1387342157953896500/Screenshot_2025-06-25_at_1.32.07_PM.png?ex=685cfe92&is=685bad12&hm=482f86ac5bea62e1699acd40178a8b5bc9c329f45d2072d92c0bdae016f76238&
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ok thanks for the assistance
v
Hey Sahil, let me know how it goes for you.
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Hi @Shubham Bajaj apologies for the late reply, yes i am now able to receive the details in the payload Thanks for your assistance.
v
Marking this ticket as Solved ✅