We're reporting an unexpected issue with our AI agent. For a period of approximately 6 hours, the agent stopped functioning properly. During this interval: No audio from the caller was captured. The agent did not play its initial greeting message. The conversation never started. As context, the agent's configuration hasn't been modified for several weeks. The issue began suddenly today, and resolved itself after about 6 hours without any changes or interventions on our side. We would appreciate it if you could investigate the root cause of the outage, as well as confirm whether any service disruptions or backend issues might have caused it. Let us know if you need any logs or timestamps from our end. https://cdn.discordapp.com/attachments/1392966270764453909/1392968686884753468/image.png?ex=687176af&is=6870252f&hm=1bc31486829c1ede3f5704107600b467aa9172b21fabed771703607b76508470& https://cdn.discordapp.com/attachments/1392966270764453909/1392968687358836837/image.png?ex=687176af&is=6870252f&hm=ab11a846adadb3a34d6b440157710f31a0d0679d74127452a3ebf8b534f7a45b&

Hey Beelzelga, Thank you for reaching out. Please note that our team does not operate over the weekend. We’ll be back in the office on Monday and will dive straight into your issue then to determine the best way forward. Regards, Shubham Bajaj Solutions Engineer

so are you able to tackle the issue now?

Hey Beelzelga, Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it. We'll circle back with you soon to get this sorted out.