success evaluation false after 3 minute convo
# supporth
Ham
07/10/2025, 9:05 PMcall id: 9777ab09-113c-4b24-8af0-3d1981bfbf1b
Jul 10, 2025, 10:31
Outbound
my prompt specifies any call that is answered by a real person a pass (true)
This call was a fail (false), it may be a timeout issue, but I can not see the reason in the logs.
I just need to understand the reason for the result.
c
Chiranjeet Mishra
07/12/2025, 8:30 AMHey Ham,
Thank you for reaching out. Please note that our team does not operate over the weekend. We’ll be back in the office on Monday and will dive straight into your issue then to determine the best way forward.
Regards,
Shubham Bajaj
Solutions Engineer
h
Ham
07/14/2025, 4:29 PMhere is another call Id that happened today, I increased the timeout to 30 seconds so I do not think it timed out.
Maybe I am going about this the wrong way, I simply need a true false if the contact picked up and talked to the Agent
e3083097-814e-4968-afcc-6dac3e178fbb
Ham
07/14/2025, 4:29 PMSuccess evaluation prompt:
You are an expert call evaluator. you will be given a transcript of the call and the system prompt of the ai participant.
The objective is to have a meeting the contact booked, the results of the meeting are not important.
the objective is a pass if the contact attended the meeting.
no connection , no answer, voicemail are all fails.
Ham
07/14/2025, 4:30 PMSuccess Evaluation Rubric
PassFail
A simple 'true' if call passed, 'false' if not.
Success evaluation request timeout in seconds.
30
Ham
07/14/2025, 8:57 PMthanks for the reply, my OP was on Thursday hopefully someone can help this week
c
Chiranjeet Mishra
07/15/2025, 10:46 PMHey Ham,
Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it.
We'll circle back with you soon to get this sorted out.
h
Ham
07/17/2025, 2:30 PMupdated the prompt
You are an expert call evaluator. you will be given a transcript of the call and the system prompt of the ai participant.
The objective is to have a conversation with the contact.
What is said in the conversation is not relevant.
Did the AI agent talk to someone on the call? yes = true, no = false
c
Chiranjeet Mishra
07/19/2025, 6:04 PMHey Ham,
I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility.
Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you.
The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
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