I am having an issue with vapi assistant on calling like the assistant is lagging in between the conversation like voice cracking. Please help in this asap

same here. Maybe the system is under too much pressure at the moment

Same here

well then we know its an issue on vapis side. Just gotta give it a couple minutes then

Nice so i am not the only one

Ill go make a coffee

Same here. It’s laggy and corrupt output

same here

If you're using ElevenLabs for voice, it looks like they're having an ongoing outage: https://status.elevenlabs.io/incidents/01K0YAV1N4W7EZW1BMQCQJ4YJR

No i am using Vapi’s voice

Thanks. The timing was awful ... doing testing with a new client 😫

I was having issues with this earlier on a customer call 😔 and am still having some lag as well

True, the timing can be bad like you said and if someone is from team Vapi is there to resolve, please resolve it because it is bad

It’s very bad. We tried using vapi voice and 11labs. No difference

To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

can you check my thread please: https://discord.com/channels/1211482211119796234/1397949238138245242

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team