input dtmf
# support
m
I get everything except dtmf in webhooks
c
Ensure the dtmf tool is added, keypadInputPlan is enabled in the assistant config, your webhook handles keypad_input events, and confirm the IVR supports in-band tones or use speech input as a fallback..
m
where can i find keypad_input event?
c
The keypad_input event appears in the live webhook message stream during calls, but only if keypadInputPlan is enabled and serverMessages is set correctly..
m
How to properly configure servermessages to accept keyboard input from the user
c
Enable keypadInputPlan in your assistant and configure serverMessages to include keypad_input so your webhook receives and processes user keyboard inputs during calls..
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