Ensure the dtmf tool is added, keypadInputPlan is enabled in the assistant config, your webhook handles keypad_input events, and confirm the IVR supports in-band tones or use speech input as a fallback..
m
MOLUTBA
08/01/2025, 12:55 PM
where can i find keypad_input event?
c
Chiranjeet Mishra
08/05/2025, 6:26 PM
The keypad_input event appears in the live webhook message stream during calls, but only if keypadInputPlan is enabled and serverMessages is set correctly..
m
MOLUTBA
08/12/2025, 1:25 PM
How to properly configure servermessages to accept keyboard input from the user
c
Chiranjeet Mishra
08/15/2025, 7:47 AM
Enable keypadInputPlan in your assistant and configure serverMessages to include keypad_input so your webhook receives and processes user keyboard inputs during calls..