I am seeing that we are kind of stuck between the old pricing plan (Agency) and the new pricing model. We signed up for the Agency plan with 3000 included minutes, but we seem to not be able to use those minutes. We've been charged twice for it now and show the 3000 minutes in our dashboard but we keep hitting errors based on credits. Can we get access to those 3000 minutes? If not, can we at least receive the credits from the last two Agency payments we made?

We truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your org_id with us. Thank you for your understanding..

Not sure if its a good idea to share here, but I couldn't see a way to DM you: f4f21af8-ce36-4186-89b7-327df795d673

Since you are on the Agency plan, the minutes should be automatically decremented when a call ends. If you see that the minutes are not decreasing, please send some of the call ids that used credits instead of minutes and we will look into it.