Good day, its been 3 days now, and i have this problem, when i try to call my ai assistant, I could not talk to it. Because I found out in the recording that on my line, the sound is all static voice. I tried this on all of my devices and they have all the same issue. My location : Philippines My account is just sharing the organization.. And this is a sample of a call that i made.. Call ID : 080a63bc-749e-4e70-b2d6-e25e0da6786a

Hi Amirin Kunding, It sounds like you are experiencing static sound issues during calls with your AI assistant. Here are a few steps you can consider to troubleshoot this issue: 1. Check Transcription Service: Make sure you are using a supported transcription service. You can specify a custom transcription server using the

CustomTranscriber

as described [here](https://docs.vapi.ai/changelog/2024/10/19). 2. Background Noise Configuration: Ensure that your assistant is configured with the proper background noise settings. The deprecated

backgroundDenoisingEnabled

should be replaced with

Assistant.backgroundSpeechDenoisingPlan

for effective noise reduction as per [this update](https://docs.vapi.ai/changelog/2025/6/19). 3. Audio Recording Format: Review your

artifactPlan

settings to ensure the recording format is suitable for your needs. Consider using either

wav;l16

or

mp3

as detailed [here](https://docs.vapi.ai/changelog/2025/3/22). Once you have reviewed these configurations, retry a call and notice if there's any improvement in the sound quality. If the issue persists, you might need to further investigate with any telephony providers, as sometimes static sound can be linked to connection issues independent of software configurations. If it still persist please do let us know so we can further assist.

But the thing is, when my boss tried it. It was working fine. And I found out that my voice was slowed multiple times, it just sounded like a static. Please check the call ID and investigate please. Call ID : 080a63bc-749e-4e70-b2d6-e25e0da6786a

Thank you for providing this information. We’ll be looking into it further to better understand the situation and determine the next steps. Our team will update you as soon as we have more details, and we truly appreciate your patience and cooperation in the meantime.