How do I get the custom tool to wait a little bit for response during the chat? It doesnt wait long enough for the make webhook that is attached to the custom tool call to finish. it immediately says there was no response while the make automation is still working, even though its only a few secods.

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

Thanks for your question! To help you adjust the waiting time for your custom tool, could you let me know if you are configuring your tool via the Vapi Dashboard or using the API directly? This will help me guide you on where to set the timeout or async options for your webhook. Source: - [Custom Tools Documentation](https://docs.vapi.ai/tools/custom-tools)

@Vapi Support Bot the dashboard. I am also having this issue only during chat, during live calls its fine.

Thanks for clarifying that you're using the Vapi Dashboard and the issue only occurs during chat. Could you please check if you've set a custom timeout (in seconds) for your tool in the Dashboard's advanced settings? If so, what value is currently configured? Source: - [Custom Tools Documentation](https://docs.vapi.ai/tools/custom-tools)

20 seconds

To ensure your custom tool waits long enough for a response during chat, double-check that the timeout is set correctly in the tool's advanced settings. In the Dashboard, it should look like this:

json
{
  "timeoutSeconds": 20
}

If the issue persists despite this setting, try increasing the timeout to 30 seconds as a test, and if the problem continues, consider reporting it as a potential chat-specific bug to Vapi support for further investigation. Source: - [Custom Tools Documentation](https://docs.vapi.ai/tools/custom-tools)

@Vapi Support Bot I have tried to change the timer, it is not waiting for the tool call response during the web based testing.

If increasing the

timeoutSeconds

in your tool's advanced settings (e.g.,

"timeoutSeconds": 30

) does not resolve the issue during chat, please report this as a potential bug. Include your Call ID or Chat Session ID and a brief description when contacting support, as this helps the team investigate chat-specific behavior:

json
{
  "timeoutSeconds": 30
}

This ensures your report is actionable and can be quickly addressed by the Vapi team. Source: [Custom Tools Documentation](https://docs.vapi.ai/tools/custom-tools)

@Vapi Support Bot how do i log a bug?

To log a bug with Vapi, email support@vapi.ai and include key details for faster resolution. Here’s a template you can use:

markdown
Subject: Bug Report – Custom Tool Timeout in Chat

Call/Chat Session ID: [your ID]
Timestamp: [when the issue occurred]
Issue: Custom tool does not wait for webhook response during chat
Expected: Tool should wait for the configured timeout
Description: [brief description]
Screen recording (if possible): [link or attachment]

This ensures your report is actionable and can be quickly addressed by the Vapi team. [More details in the documentation](https://docs.vapi.ai/issue-reporting) Sources: - [Vapi Support Documentation](https://docs.vapi.ai/support) - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)