Urgent: Veriff Verification Issue Again
# support
n
Hey team, I need urgent help with the Veriff verification. Why does it keep coming back???? The “tiny” verifier is showing up again and it keeps failing to verify me even though I’ve provided accurate information. Because of this, I can’t access my agents and it’s directly affecting my fulfillment work. The affected VAPI account email is: nouman@nouxelai.cloud Can you please look into this and get it fixed ASAP? i need it back online asap (Attached screenshot for reference) @Vapi @Vapi Support Bot @Shubham Bajaj @VAPI Tech https://cdn.discordapp.com/attachments/1419020788119375903/1419020789264548001/B373C73E-29E9-4C51-8600-E9823DCF0FC0.png?ex=68d03d98&is=68ceec18&hm=daa09352deaf4a4c76aba37af4bafe9b3da25ccc672350eecb8f6d4ac0cb69c0& https://cdn.discordapp.com/attachments/1419020788119375903/1419020789696430140/5EB2F90B-5E41-4C26-B0A8-008F82F2BE35.png?ex=68d03d98&is=68ceec18&hm=44f64c1e8db47e978baa4bc7f990f01244c55dfbe613e1ae199e37b35c4b07d7&
@User @Vapi @User
t
@User Moderator @User @User Team Ich habe auch schon wieder dieses Problem. Emailadresse: info@citino.de
n
@Vapi @Vapi Support Bot
v
To resolve your urgent Veriff verification issue, please submit a detailed support request to Vapi including: - Your account email (
nouman@nouxelai.cloud
) - Organization ID (find it in your [organization settings](https://dashboard.vapi.ai/org/settings)) - A clear description of the problem and attached screenshots This will help the support team investigate and restore your access as quickly as possible. [See full reporting steps here.](https://docs.vapi.ai/issue-reporting#account-related-issues) Source: - [Issue Reporting – Account-Related Issues](https://docs.vapi.ai/issue-reporting#account-related-issues)
n
where to to do support rquest
my account is still not back
c
We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.
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