Hi, I’ve set up a white-labeled product on Vapi and I’m preparing to launch. I already have influencers and strong marketing strategies in place, so I’m expecting to scale quickly. My question is about concurrency limits for inbound calls. How many simultaneous inbound calls can my customers have at one time? From what I’ve read, the limit is 10 — is that correct? If so, what are the options to increase this limit for higher call volumes?

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To increase your inbound call concurrency limit in Vapi: 1. Go to your [Vapi Dashboard Billing Page](https://dashboard.vapi.ai/org/billing). 2. Click "Switch to Credit Based Billing" if you haven't already. 3. Select the "Maximum Concurrent Calls" add-on and choose your desired limit. This allows you to scale your inbound call capacity as needed for high-volume scenarios. [See official documentation for details.](https://docs.vapi.ai/changelog/2024/10/10) Sources: - [Changelog October 10, 2024](https://docs.vapi.ai/changelog/2024/10/10) - [Outbound Campaigns Overview](https://docs.vapi.ai/outbound-campaigns/overview)

so inbound call concurrency is how many of my customers can have inbound calls throughout my entire organization? Which is 10?

If you have one org, then yes it is by default 10