please enter a payment method to purchase credits" error message" I've tried two of my cards.
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Vapi Support Bot
09/22/2025, 9:36 PM
If your payment methods are not working when purchasing credits, try the following:
- Contact Vapi support directly for billing assistance:Email: [support@vapi.ai](support@vapi.ai)
orJoin the [Vapi Discord](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel.
This will connect you with the team who can resolve payment issues quickly.
Sources:
- [Support](https://docs.vapi.ai/support)
- [Changelog November 30, 2024](https://docs.vapi.ai/changelog/2024/11/30)
c
Chiranjeet Mishra
09/24/2025, 4:39 PM
Hi, please click the tick mark button which is next to your card details.