Black Screen After Successful Sign Up
# support
o
Dear Vapi Support Team, I recently signed up for an account on Vapi.ai. Although the sign-up process completed successfully, whenever I log in, I am only seeing a black screen on the dashboard. Could you please look into this issue and help me resolve it as soon as possible? I would appreciate your guidance on how to proceed so I can start using the platform. My account details: Email used for sign up: mrshayan85@gmail.com Browser/Device: Chrome on Windows 11 Looking forward to your quick response. Best regards, Muhammad Shayan
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Quick Troubleshooting Step: Please open Chrome's Developer Tools by pressing F12 and check the "Console" tab for any error messages when the black screen appears. Take a screenshot of any errors you see and include it in your support request. This will help the Vapi team diagnose the issue more quickly and accurately. If you need further assistance, let me know what errors appear in the console. (According to the documentation, console errors and screen recordings are essential for resolving dashboard/UI issues.) Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)