Quick Troubleshooting Step:
Please open Chrome's Developer Tools by pressing
F12
and check the "Console" tab for any error messages when the black screen appears. Take a screenshot of any errors you see and include it in your support request. This will help the Vapi team diagnose the issue more quickly and accurately.
If you need further assistance, let me know what errors appear in the console.
(According to the documentation, console errors and screen recordings are essential for resolving dashboard/UI issues.)
Source:
- [Vapi Issue Reporting Guide](
https://docs.vapi.ai/issue-reporting)