URGENT - My wallet is frozen and I am unable to pu...
# support
a
I have two orgs with ID: 1339afdd-b7b2-4046-9249-a5708edb2578 and 9340033b-00db-438d-a464-ceb5d8757d6e, while Auto credit was working until yesterday but currently it is throwing error "Your card does not support this kind of purchase"
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
For urgent wallet and billing issues like this, please contact Vapi support directly for fastest resolution: - Email: [support@vapi.ai](support@vapi.ai) - Or join the [Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH) and provide your organization IDs. Tip: Include your org IDs and a description of the error ("Your card does not support this kind of purchase") in your message for quicker assistance. Sources: - [Vapi Support Options](https://docs.vapi.ai/support) - [Discord Billing Issue Example](https://discord.com/channels/1211482211119796234/1369256831062638633)
c
Are you still seeing the “Your card does not support this kind of purchase” error when trying to add credits? Just checking if the issue is ongoing so we can help resolve it quickly.