Live chat branded widget
# support
a
We are thinking of using the live chat widget for some of our clients. Is there a way on the live chat widget to add our company logo to it with a link back to our website? This would be a great way to drive traffic back to us.
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
You can customize the Vapi live chat widget's appearance (colors, labels, etc.), but there is no built-in option to add a clickable logo with a link inside the widget itself. Instead, place your company logo and link directly above or near the widget on your website for branding and traffic. Here’s a simple example:
Copy code
html
<a href="https://yourcompany.com" target="_blank">
  <img src="your-logo.png" alt="Your Company" style="height:40px;">
</a>
<vapi-widget public-key="your-public-key" assistant-id="your-assistant-id" mode="chat"></vapi-widget>
This approach keeps your branding visible and clickable for users interacting with the chat widget. For more widget customization options, see the [Vapi Web Widget documentation](https://docs.vapi.ai/chat/web-widget). Source: - [Vapi Web Widget documentation](https://docs.vapi.ai/chat/web-widget)
c
Thanks for your question! While the built-in customization options (colors, labels, etc.) cover most use cases, the best way to achieve full customization — such as adding your own branding, logos, or other advanced tweaks — is to edit the widget package directly from our GitHub repo: 👉 You can modify the package as needed and then serve the
umd.js
file from your own server or hosting platform. This gives you complete control over the widget’s appearance and behavior. Let us know if you’d like a step-by-step outline of how to do this!
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