Hi, I’m getting this error consistently when trying to start outbound calls via the API: call.start.error-fraud-check-failed From my n8n workflow, the full response is: 400 - { "message": "Failed to create calls for the following customers: +12345678900 - Couldn't start call. Your account requires KYC for compliance purposes. If you are an admin, please go to dashboard.vapi.ai and login to verify your account or request an admin to verify your account. You might need to re-login(logout and login) to the dashboard.", "error": "Bad Request", "statusCode": 400 } I can log into the dashboard and use it normally, but outbound calls via the API never start. I’ve already tried logging out and back in. Could you please check if there’s an issue with my account verification or API key? Thanks!

Hi! I can help troubleshoot why your outbound calls via the API are failing. The error indicates your account may need KYC verification for API usage, even if the dashboard works normally. I can guide you through checking your verification status, API key permissions, and testing calls step by step. We can also review your workflow setup in n8n to ensure nothing is blocking the request. Have you confirmed that the API key belongs to a fully verified admin account? @Nizar1221

Yes i've created another one and still the same issue

@Nizar1221 In order to enable your account on VAPI to make outbound calls (in specific cases), VAPI requires that you fill a KYC (Know Your Customer) form. Basically, VAPI is required by law to properly validate your business entity and that you are who you are. Without it, you won't be able to make outbound calls properly.

Thank you ! But how can i fill it ?! Cause i don't see anything related to it in the dashboard even after i log in/out several times

I believe it is part of your account settings - other that, I have no idea

Could you please provide your email that is associated with your vapi account? If you dont want to share it here, you can send an email to [support@vapi.ai](support@vapi.ai) saying you need KYC verification on your account

Ok thanks i'll send it by email