I have sent emails, and I have posted in this discord for over a week and I have yet to receive a response from VAPI. How long does it usually take to get a response from VAPI and how do we know who is actually affiliated with VAPI within thid discord? Things are going by so long without a response that im on the verge of moving to a new platform. OP: https://discord.com/channels/1211482211119796234/1452354727475024024

For the fastest response from VAPI support, email

support@vapi.ai

with your request, as this is their official support channel and they state the team will get back to you promptly. If you need real-time help, you can also post in the #support channel of their [Discord community](https://discord.com/invite/pUFNcf2WmH), but the documentation does not specify how to identify official staff or exact response times. If you are an enterprise customer, reaching out through your dedicated support channel is recommended for the quickest assistance. [More details in the official support documentation.](https://docs.vapi.ai/support) Source: - [Support Documentation](https://docs.vapi.ai/support)

Hi Parrasite9, Sorry for the delay — I can help. Our official support channel is email at support@vapi.ai and business-hours response target is 24–48 business hours per our team messages; enterprise customers have dedicated channels for faster, 24/7 support (see https://docs.vapi.ai/support). Link: https://docs.vapi.ai/support To speed things up, please reply here or email support@vapi.ai with: - Your account email and Organization ID (if available) - Brief description of the issue and urgency - Any relevant Call IDs, timestamps, error messages, or screenshots - Links to prior emails/Discord messages and dates you contacted us To verify Vapi staff on Discord: look for moderators/staff with official Vapi handles and the Vapi role badge. If unsure, paste the Discord usernames here and I will confirm which are official.

Honestly I’m convinced yall don’t read tickets let alone offer real support. I tagged my actual ticket in this post and yall 2+ weeks later, yall won’t even address it, look at it, and instead just spew out templated responses

Sorry for the delay here — and thanks for your patience. We’ve replied to your original ticket thread directly. This thread is a duplicate, so we’ll be closing it to avoid confusion and keep everything in one place. Please continue the conversation on the original ticket, and we’ll take it from there.