OrgId: ea923d8d-7289-4b18-b607-7840ec5f60a6 I am trying to reach about this for now almost 15 days. My account is frozen, we cannot do anything over there. I cannot add more money into it because I first need to remove HIPAA, and this was happening since last month. Please take a look at it. https://cdn.discordapp.com/attachments/1460715566015844382/1460715566175223911/image.png?ex=698596a1&is=69844521&hm=8f86475d84b9a74dace1f33044534c3e8825a80bc5c7c86912181b55bb50715d&

What not create another organization while fixing the problem?

You can remove HIPAA from https://dashboard.vapi.ai/settings/billing section. Are you facing any problem with removing HIPAA?

Yes, it does not let you disable HIPAA even though earlier when I had already paid, and they were supposed to refund. I think the issue started when they were supposed to pay the refund, and there is something on the back end which is not right. So somebody needs to take a look at it as soon as possible.

Thanks for the information. I have resolved the issue in your mail thread. Please check that.

Sarthak issue is still there

yeah saw it on mail, I'll check why HIPAA is not getting removed. Just wanna confirm you are not seeing account as freezed, right?

yes account is not frozen

That's great, we're confirming with the team regarding the error you've shared. Don't worry, you won't be charged for the extra period.

any progress?

not yet, we found the issue, and PR will be merged soon; it'll take around a week for release. Will let you know when done.