Hey guys,
# support
m
I am also having an issue where im using the send text tool with a twilio imported number and text messages are not being sent out. However, the 1st send text tool i set up is working no problem. Its the send text tools following for different bots.
v
Suggestion: Make sure each bot is assigned a unique, 10DLC-approved Twilio number and that SMS is enabled for each number in Vapi. If you’re using the same number for multiple bots, only the assistant attached to that number will handle SMS—others won’t receive or send texts. To check or update this: 1. Go to your Vapi dashboard → Phone Numbers. 2. Select the number and ensure the correct assistant is assigned. If you need to assign a different bot, import another 10DLC-approved Twilio number and attach it to that bot. Reference: [Vapi SMS chat setup](https://docs.vapi.ai/chat/sms-chat) Source: - [SMS chat](https://docs.vapi.ai/chat/sms-chat)
j
That’s a common issue with Twilio + VAPI when multiple bots share the same imported number or messaging config. It’s usually caused by webhook routing, sender ID conflicts, or missing permissions on the extra send-text tools. I can help you audit the setup and fix it so every bot sends reliably. Let’s go through it step by step. We can discuss it privately and get it sorted. @M3GATRON