Hi there, We have built a phone agent that is able to transfer calls to a call center. When we do this we are not able to see the callers phone number, just the ai assistants phone number. We have confirmed that this is due to something on the vapi side, but what it is we are unsure. Basically the number that the call center is recieving from is the number of the vapi assistant, but the number we want them to recieve is the customer number. Any help would be greatly appreciated! Vapi Id: 019c7764-f55c-766e-aef3-18235f4c6547 I would be happy to share the expected response versus actual in a dm, but given it is my personal number I would prefer to not post that here! We expected my number, we got the vapi number instead.

One of my friends were facing the same issue and he fixed it. He may help you.

That would be great!

@gavin@pisteyo @Subhankar Ghosh The issue you are facing is caused by the fact that outbound calls from VAPI will present the agent CallerID and not the original one, due to the limitations of the various providers, such as Twilio, Telnyx, etc. To enable such functionality, you need the ability to do one of the following: 1. Perform the transfer using a BYO trunk directly to the PBX system - you can then control things at your own requirement. 2. Perform the transfer via Cloudonix (BYO Trunking) which will enable you to control the outbound CallerID with full STIR/SHEKN signatures, following a KYC procedure. 3. Build your own VoIP Interconnect solution and manage it. Feel free to DM me for additional information or you are welcome to respond here as well.

Thank you for the help! I will look into these solutions and let you know if I have further questions