Urgent: Campaigns scheduled for last week is still...
# support
m
The campaigns I created and scheduled for last week is still in scheduled status and the call is not worked. I have multiple campaigns are scheduled for today and I need to get it worked without any issue. One of the campaign schedule time is already passed and i am not getting the call. What should I do now. Call: 019e1670-1eee-722f-a2ae-714846130a8d Call: 019e067f-edb5-7002-a7b0-faa42a91715a Campaign: badc4e7c-dfeb-4cc0-8c80-ec6e4ed1a0a8
j
I understand the urgency if campaigns are staying stuck in “scheduled” even after the trigger time passes, there’s usually something deeper happening with the queue processing or campaign worker itself. I’ve dealt with similar outbound calling issues before, especially where calls silently fail despite valid schedules, so I’d be interested to take a closer look at those campaign and call IDs with you. @Mubashir
m
Thank you James for the reply. I have already attached the call ID and campaign ID in my first comment. Please review. Thank you.
Team, anyone have any idea on what's the actual issue behind this? it has been 3 days. The calls I scheduled are not reaching out customers. It still stays in the scheduled status. it's Urgent.